Talent: Your people are on the front lines of a workplace revolution, give them what they need
In a service business, your people are how your clients experience the business. When there is a gap in your team’s skills or their alignment to your vision, it is visible to your customer. These unfortunate customer interactions cost you money. Whether it is losing an account or not being able to expand it, this where your talent issues can stall progress. Often the challenge is not finding these talent gaps, but rather, prioritizing the focus on the areas that will make the most impact. With the right focus and approach, you can maximize your customer interactions and grow your business faster.
Executive Leadership
Often leadership shifts occur as organizations scale or go through change. Executive coaching provides the opportunity, time, and space for high potential managers to improve their leadership and communication skills.
Coaching develops a leader’s ability to motivate and inspire his or her stakeholders. Using feedback from colleagues and associates, we will identify obstacles to success and develop a roadmap for excellence.
Customer-Facing Professionals
As market and business models shift, customer expectations change. Often the roles engaging directly with your customers are the one that are impacted first. The worlds of sales, marketing, client management, and customer service are evolving generally, how are they shifting for your business? Where do you have to make adjustments in order to accomplish your goals? Which roles need a reboot?
Sales Manager Sales Development Representative Sales Executive Customer Success Manager Account Manager Sales Engineer
Let's build your team for success.
Talent Demand Workshop
Whatever talent challenge you are facing, we will build a clear plan to get you there. We start with a clear understanding of the business strategy and what performance is expected. Then we assess your current talent. And finally, we summarize your key areas of opportunity and provide recommendations for how to attack each one.
During our Talent Demand Workshop, we help you identify key issues keeping you from putting the right talent in every customer interaction. We discuss questions like:
What service do your clients want more of, but you can’t deliver it consistently?
What resources, that if you could clone, would change your business?
Can your teams adapt to solve a customer issue with minimal manager intervention?
What are the most critical skills in your business, that when are missing from a service team the customer feels it?
Why doesn’t everyone have these skills?
Which leaders are playing down due to a shortage of skills or capabilities?
What are the top three issues related to talent you want to resolve?
What trends are coming in the next 3 years that will impact your business and/or talent?
Talent Audit + Strategy Development
Talent audits and strategic reviews are designed to align your tactics and goals. Examples of the following assistance:
Development plan
Talent audit
Leadership planning retreat
Organizational structure and role design
Total motivation (TOMO) evaluation
Workforce plan
Pay-as-you-go Talent Execution
Use a pay-as-you-go talent strategy executive to tackle that big thing that will move your talent forward. We can provide a pair of hands to drive your vision forward. Projects include:
Diversity and inclusion
HR vendor evaluation / selection
Leadership coaching
New team ramp-up
Outsourcing / offshoring program
““Blythe combines very strong business acumen with extrodinary project management and solid instructional design capability. The combination of these competencies allows her to attack business problems in a highly organized and efficient way, yet still maintaining a high level of creativity and innovation in her solutions. Blythe is a strong people leader and mentor who is passionate about helping others succeed.””